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Encore Questions and Answers

Q: What happens to my items if they aren't sold and I leave them?
Unclaimed items become the property of the Encore Shop. Most items are then donated to other local charities. A few are priced and placed on the sales floor again. In that case, 100% of the sales price is donated to The Chester County Hospital.

Q: When will I get my check for my consignment?
Checks are printed once a month at the end of the month. All consignments ending in that particular month will be paid out. You will receive a detailed summary of items sold in your contract and the sales price. For example: If your contract ends on January 31, you will receive a check shortly after February 1. If your contract ends on February 2, you will receive a check the first part of March. Payouts are based on the end contract date. The exception is at the end of the sale year when May and June are combined.

Q: Which day of the week is best to consign?
The Encore is usually busy on all consignment days. Please plan to consign on the day of the week that is best for you.

Q: How do I know which of my items have sold?
Consignors are welcome to check on their consignment during the week of the expiration by calling the shop. You will receive a detailed summary when your check is mailed

Q: How do I become an Encore volunteer?
All volunteers at the Encore are members of the Kennett Branch of The Women's Auxiliary to The Chester County Hospital. We welcome new volunteers. Anyone in the shop will be happy to give you information about joining the auxiliary.

Q: Why do you raise funds for a hospital?
We are proud of the health services The Chester County Hospital provides to the community and want to assist with that effort. Funds raised by the various branch of the Women's Auxiliary are used to help the Hospital obtain items that might not normally be in its budget.

Q: I'll be away on my claim date. What do I do?
Consignors are welcome to pick up their items anytime during their consignment contract period from Monday through Thursday 9:30 am to 2:00 pm or noon on Friday. If you send someone to pick up items for you, please give your contract to him/her to present at the desk. We are unable to reclaim anyone's items due to the volume of consignors.

Q: May I return an item purchased at the Encore?
As all items are in the shop on a consignment basis, we are unable to offer returns or exchanges. Once an item is sold, the consignor is credited with the sales price, and the Encore shop would be unable to recover the price of that item returned.

Q: Who prices my items?
Volunteers work with trained managers to assist consignors in pricing their items. Consignors are welcome to suggest a price and we will let them know if that price is compatible with current selling prices in the shop. We will not force anyone to sell an item for less than they would like, but we might suggest a better price in order for that item to sell.

Q: Why do you limit the number of items that I would like to consign?
The Encore shop has limited space. At certain times, there might be an abundance of some items. In that case, we will limit the number of items consigned in order to be fair to all.

Q: How can I consign if I am unable to take a number and wait on consigning days?
For the convenience of those who are unable to come on a normal consignment day or who prefer not to wait, we offer a 50/50 program. Consignors may call to get a good time to come to the shop. The consignor then drops off the items and Encore staff will do the work for you. Instead of receiving 63% of the sales price, you will receive 50% of the sales price. Rejected items are given to a local charity.

Q: It is January and I would like to consign some spring clothing.
Due to space limitations, all items consigned must be in season and in current style.

Last Updated: 8/15/2013