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Home > Points of Pride > Community Benefit Report > Archive: FY12 Edition > ICARE Values > Excellence

Excellence

Our ultimate goal is to deliver superior results and to exceed expectations at every level of the organization.

Community Benefit ReportEXAMPLE

COMMUNITY SATISFACTION
In an effort to better serve the needs of the growing Hispanic population in Chester County, a primary care practice was established 15 years ago. Before this practice was present in the area, patients used the emergency room at The Chester County Hospital and other local hospitals to secure primary care for their acute and chronic problems. Preventive care was not available. Kennett Primary Care is led by Drs. Pedro Solanet and Sandra Mancilla, both of whom are from Mexico, and together with the bilingual and bicultural staff, they are uniquely qualified and capable of providing the highest level of care in a comfortable and welcoming environment. This practice draws from several neighboring townships and has grown tremendously over the years.

The physician partners serve on the Latino Advisory Board, a group that meets quarterly to address the needs of the migrant workers and Spanish-speaking population. One of the physicians, along with a Hospital administrator, also serves on the La Comunidad Hispana Health Care Committee, a primary care health clinic serving predominantly our Latino neighbors. This relationship and commitment of time provides both Kennett Primary Care and La Comunidad Hispana with a collaborative exchange of ideas and experiences designed to provide clinical excellence and expand the scope of services available to the community.

Sustainability
Approximately 19% of the practice's patients are on medical assistance and another 20% do not have any insurance. The practice does not receive philanthropic funding from other sources, and its ratio of un- and underinsured patients preclude it from being eligible for available grants. The practice is supported by The Chester County Hospital and Health System.


Published: The Chester County Hospital and Health System Community Benefit Report FY2012

Last Updated: 11/27/2012