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What CCH is doing to Assist our Patients

Penn Medicine Chester County Hospital is a Center for Medicare and Medicaid Services (CMS) designated Certified Application Counselor (CAC) organization. Receiving this designation allows us to begin training select employees to become Certified Application Counselors. In order to become a CAC, each employee must complete a series of internet based training programs. After successfully completing the program, employees will be certified and receive a unique CAC Identification number.

The role of the Certified Application Counselor is to help people understand, apply, and enroll for health coverage through the Marketplace. The CAC's cannot choose plans for individuals, nor can they offer suggestions as to which plan to choose - this needs to remain an individual decision.

Once certified, our CAC's will be available to provide assistance to patients at various locations around out hospital and satellite offices. Our clinical team, case management staff, and patient access staff (as well as other departments) will direct patients to these staff members when necessary. We plan to have staff fluent in both English and Spanish available to work with patients.

As the certification process is completed, a list of CAC's along with their contact information will be made available to staff and listed on our hospital website (http://www.cchosp.com/).

We are also committed to working with local organizations and other sources to be sure that we are providing the most up-to-date information and relevant assistance to our patients.

Last Updated: 9/30/2013