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Guardian of Excellence Award

Three Chester County Hospital Practices Receive Press Ganey's 2013 Guardian of Excellence Award for Achieving 95th Percentile in Patient Satisfaction

November, 2013 (West Chester, PA) - Chester County Hospital is proud to announce that Associates for Women's Medicine, Women's Specialty Center and Chester County Hematology Oncology have been named 2013 Guardian of Excellence Award winners by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Chester County Hospital and these fine outpatient practices," said Patrick T. Ryan, CEO of Press Ganey. "Achieving this level of excellence reflects the organization's commitment to delivering outstanding service and quality. The practices' efforts benefit patients in Chester County, Pennsylvania and will lead to improved patient experiences."
According to Chester County Hospital, the award represents an important recognition from the industry's leader in measuring, understanding and improving the patient experience, Press Ganey.

This award is among other Press Ganey Awards earned by Chester County Hospital-affiliated practices. Whiteland Medical Associates for Progressive Health, Kennett Care Medical Associates and Chester County Cardiovascular Surgical Associates have earned the Press Ganey Summit Award for Five years in a row.

"This achievement demonstrates the commitment our providers make to our patients," notes Michael Duncan, President and CEO, Chester County Hospital. "Our patient's enjoying a positive experience is top-priority along with providing quality, cost-effective care. Our exceptional providers genuinely care about the health and well-being of our patients and their families - and it shows."

Providers at the winning practices include:

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Associates for Women's Medicine
Renee Bender, DO
William Brazerol, MD
Christina Ellis, MD
Corazon Gemil, MD
Eduardo Mercurio, MD

Chester County Hematology Oncology
Dennis Berman, MD
Michael Costello, MD
Bernard Greenberg, MD
David Grossman, MD
Maureen Hewitt, MD
Cheryl Johnson, MD
Calvin Lu, MD
William Luginbuhl, MD
James Patterson, MD
Sunil Saroha, MD
Molly Stumacher, MD
Michele Tedeschi, MD
Joanne Boyk, CRNP
Christine McCusker, CRNP
Lynne Reilly, CRNP
Nancy Windle, CRNP
Women's Specialty Center
Catherine Plzak, MD, FACS
Catherine Porter, DO
Pamela Scott, MD, FACS
Waleed Shalaby, MD, PhD
Kim McGreevy, MS, CGC


About Chester County Hospital
Penn Medicine Chester County Hospital is an organization dedicated to the health and wellbeing of the people in Chester County and surrounding areas. Founded in 1892, the non-profit hospital has grown into a 245-bed acute care facility based in West Chester, plus it has a system of outpatient locations in Exton, West Goshen, New Garden, Jennersville and Kennett Square. In 2013, Chester County Hospital became part of Penn Medicine. In addition to quality-driven inpatient medical/surgical services, Chester County Hospital also offers home health, hospice and skilled nursing care; occupational medicine; outpatient laboratory, radiology and physical therapy services; an ob/gyn clinic for the underserved; wound care; and cardiopulmonary rehabilitation. For more about Penn Medicine Chester County Hospital, visit ChesterCountyHospital.org.

About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care - hospitals, medical practices, home care agencies and other providers - including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.

Last Updated: 2/25/2014