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The Chester County Hospital Wins Prestigious Business Process Management and Workflow Award

The Chester County Hospital has been named the 2006 Gold Winner of the North American Global Excellence in Business Process Management (BPM) and Workflow Award, acknowledging the positive impact on both clinical and business outcomes that the Hospital has derived from its implementation of Soarian(R), Siemens Medical Solutions' workflow management solution for healthcare. On September 19, 2006 in London, the Workflow Management Coalition (WfMC) and the Workflow and Reengineering International Association (WARIA) recognized the Hospital for its distinction in implementing an innovative workflow management solution that meets the Hospital's strategic business objectives.

The award submission highlighted how two Soarian-driven workflows, Bed Management and Infection Control, have yielded important positive outcomes for the Hospital by reducing the number of manual steps within the process of identification, notification and tracking. At any one time, the workflow system is evaluating data for over a thousand patients against the Hospital's criteria for best practice. In fact, the Bed Management workflow has helped the Hospital reduce the number of manual steps by 50 percent, resulting in increased efficiency and productivity. Similarly, the Hospital's Infection Control workflow automatically triggers processes defined by the Hospital to identify and manage patients at admission who have a positive history of contagious infections, such as Methicillin Resistant Staphylcoccus Aureus (MRSA) and Vancomycin Resistant Enterococcus (VRE), which can spread to other patients on a floor.

"We realized that business process management was one of the keys to the survival of a healthcare system in the 21st century," stated Ray Hess, Vice President, Information Management. "The Chester County Hospital system upholds the fundamental principles of medicine - the desire to make people well, and to do so in the safest, most effective way possible."

Using Soarian, which integrates the TIBCO iProcess Engine into its core workflow functionality, the Hospital's information technology (IT) staff created workflows to address the specific clinical and business challenges in their healthcare organization. These workflows helped the Hospital seamlessly move patients, information and resources throughout the healthcare continuum - across disparate technology platforms and systems - to help improve the patient care process.

"Workflow continues to be used to tie diverse systems together ensuring that information is delivered to the right place at the right time, every time," stated lead WARIA judge and BPM industry analyst Derek Miers. "As the healthcare industry has been slower to adopt BPM than other industries, The Chester County Hospital has distinguished itself by investing in workflow management technology that addresses the fluidity of the healthcare industry. In few other industries can streamlined workflow mean the difference between life and death as it can in a healthcare setting."

"Siemens Medical Solutions applauds The Chester County Hospital for its innovation and excellence in workflow management," stated Janet Dillione, president, Healthcare Information Technology Division, Siemens Medical Solutions. "We are proud to work with TCCH to deliver an effective workflow management solution that is today addressing a wide variety of key clinical and administrative issues in the healthcare industry."

Last Updated: 7/17/2009