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Complaints About Your Care

Chester County Hospital is committed to ensuring that you receive high quality care and excellent service. We believe that it is important to respond to all patient and family questions and concerns as soon as they arise.

If you need to express an immediate concern or complaint regarding your care during your hospital stay, contact the nursing leadership staff on your Unit or our Quality Management Department. During non-business hours, patients are encouraged to leave a message, which will be accessed the following business day.

Customer Concern Line: 610.431.5457
Non-business hours - Nursing Supervisor: 610.431.5170
Complaints regarding room temperature, cleanliness, noise, etc.: Dial "0" for the Operator.

Grievances
All Grievances will be evaluated and you will receive a written response within 7-30 days. If you wish to file a Grievance with the hospital, either during your stay or after discharge, you may either call or write:

Carli Meister, M. Sc(A), R.N., Director
Customer Relations and Risk
Chester County Hospital
701 East Marshall Street
West Chester, PA 19380
Phone: 610.431.5254

You also have the right to file a Grievance directly with:

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oak Brook Terrace, Illinois 60181
Complaint Hotline: 1-800-994-6610

The Pennyslvania Department of Health
Acute and Ambulatory Services
P.O. Box 90
Harrisburg, PA 17108-0090
Complaint Hotline: 1-800-842-0078

Quality Insights of Pennsylvania
Attention: Review Services
2601 Market Place Street, Suite 320
Harrisburg, PA 17110
Complaint Hotline: 1-800-633-4227

Office for Civil Rights
U.S. Department of Education
Philadelphia Office
100 Penn Square East, Suite 515
Philadelphia 19107-3323
Phone: 215-656-8541

Last Updated: 3/20/2014