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Organizational Excellence

The Hospital of Distinction Campaign was self-initiated in 2006 as a vehicle to drive performance improvement at The Chester County Hospital. Sixteen Hospital of Distinction task forces were formed, each charged with improving the care provided to patients and families. These task forces have been working with front-line staff, physicians and managers to improve the Hospital's quality and safety performance.

Task forces
Customer Satisfaction: Improve the overall Hospital experience by creating a sense of caring and loyalty among our patients, physicians and employees.

Acute Myocardial Infarction (AMI) Care: Ensure that evidence-based recommended medications and treatments are provided to patients who experience a heart attack.

Congestive Heart Failure (CHF) Care: Ensure that evidence-based recommended medications and treatments are provided to patients who experience heart failure.

Stroke Prevention: Ensure clinical quality, timeliness and effectiveness of stroke care delivery.

Community-Acquired Pneumonia Care: Provide the right antibiotic on time, screen and give eligible patients the pneumonia vaccine and flu vaccine.

Surgical Site Infection: Prevent surgical site infections by following a recommended set of protocols for patients having surgery.

Rapid Response Team: Reduce deaths or complications by responding to calls to assist in the care of patients, visitors or employees in the Hospital who suddenly become acutely ill and are in need of immediate medical attention.

Patient Medication Reconciliation: Put forms and processes in place to ensure that patients have the correct medication upon admission, transition and discharge.

Ventilator-Associated Pneumonia: Enforce a set of orders and other recommended measures to prevent pneumonia in seriously ill intensive care patients who are on respiratory ventilators.

Central Line Infection: Enforce a written protocol, which limits contamination of the central line catheter site.

Hospital-Acquired and Resistant Organism Infections: Reduce infections that patients acquire in the Hospital, especially those that can be difficult to treat with antibiotics.

Patient Falls: Create processes to prevent patient falls to deter serious injury.

Length of Hospital Stay: Work on discharging patients ready to leave the Hospital. Reduce costs of care for those diagnoses that are high volume and costly.

Emergency Department Waits: Improve patient flow in the entire Hospital to reduce the volume of patients waiting in the Emergency Department to be admitted or discharged.

Hyperglycemia: Replace the current sliding scale insulin regimen with standing orders for a more "physiologic" approach.

Skin Integrity: Reduce hospital-acquired pressure ulcers by reliably implementing evidence-based practice into the everyday actions.

Last Updated: 4/11/2013